Vela Wellness Clinic – Terms of Service

Effective Date: August 28, 2025

Welcome to Vela Wellness Clinic. These Terms of Service (“Terms”) govern your use of our website, appointment booking system, SMS and email communication programs, and any services we provide. By interacting with us—online, by phone, or in person—you agree to the Terms outlined below.

1. SMS Program Overview

By opting in to receive SMS messages from Vela Wellness Clinic, you consent to receive text messages related to:

Appointment confirmations and reminders

Promotions, specials, and limited-time offers

Updates regarding services, availability, or scheduling

Message frequency may vary based on your interactions with our clinic.

2. How to Opt In

You may opt in to SMS communications by:

Booking an appointment or submitting a form on our website and consenting to receive messages

Providing your phone number with verbal or written consent during an in-person or phone interaction

Texting START to our business number (if applicable)

3. How to Opt Out

You may unsubscribe from SMS messages at any time by replying STOP to any text message.

You may also request changes to your communication preferences by emailing:
📧 [email protected]

4. Help & Support

If you need assistance with our SMS communications, reply HELP to any text message or contact us at:
📧 [email protected]

5. Messaging Costs

Standard message and data rates may apply depending on your mobile carrier.
Vela Wellness Clinic is not responsible for SMS, MMS, or data charges incurred through your provider.

6. Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, store, and protect your personal information.

8. Service Disclaimer

Treatments, recommendations, and wellness services are not guaranteed to produce specific outcomes. Individual results may vary based on health history, lifestyle, and other biological factors.

Nothing provided by Vela Wellness Clinic should be interpreted as medical advice unless delivered directly by a licensed provider during a clinical appointment.

9. Cancellation & No-Show Policy

By booking an appointment, you agree to comply with our cancellation and no-show policies, including any applicable fees.

Specific policies are displayed during the booking process and may vary by service.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the revised Terms.

11. Contact Information

Vela Wellness Clinic
310 3rd Ave SE
Cedar Rapids, IA 52401
📞 (319) 201-0004
📧 [email protected]